Return Policy

Thanks for shopping at Starweb. We are committed to making sure you're satisfied with your purchase. Here’s how our returns and warranty processes work.

Your Rights Under Australian Consumer Law

All our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a repair or replacement if an item is not of acceptable quality.

RETURNS

Timeframe: You can return most items within 30 days of purchase for a refund, exchange, or store credit. Conditions: Items must be unused, unmarked and in original working condition. Exceptions: Change of Mind You may return an item within 30 days of purchase for a store credit, provided it is unused, in original packaging, in resalable condition, and accompanied by proof of purchase. Return shipping is at the buyer’s expense for change of mind returns. Custom made or special order equipment are final sale and non-returnable

How to Initiate a Return Contact: Email us at sales@starweb.com.au or 0400755431 to discuss your concerns. Refunds & Processing Refunds are processed to your original payment method within 5-7 business days of receiving the return

For any questions, contact us at sales@starweb.com.au or 0400755431